Contact support
Questions about a file, your account, or billing — email us and a human will answer.
Email: support@mergegpxfiles.xyz
To help us reproduce a processing problem, please include:
- The error message you saw, and what the health-check report said about the file.
- Your file's format and size, and which device or app recorded it (do not email us the actual activity file if it contains location data you would rather not share — the health-check figures are usually enough).
- The merge mode and stream choices you used, and the export format you picked.
For billing questions, include the email address on your Paddle receipt. We aim to reply within two business days.